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Worst company ever. The reason they treat their customers so poorly is because we HAVE NO CHOICE. If you live in my condo complex, we have to use them. No choice. Ignition knows this, so they couldn't care less about about their customer service. Just like a monopoly.
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Review
#693623 Review #693623 is a subjective opinion of poster.
Reason of review
Poor customer service

Internet Service Review

2008 apartment only provider was ygnition. Bad service but we paid off. Now they have reported an unpaid balance to my credit. Watch your wallet....watch your credit..
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Review
#627859 Review #627859 is a subjective opinion of poster.
Reason of review
Problems with payment

Ygnition review in Conroe, Texas: DO NOT USE THIS COMPANY

Your description is the same as mine. I will be watching a show, movie, and it will just stop with a blue screen saying NO ACCESS. It happens at least 3 times a day. THey tried that with me with my credit card. I lived in NY moved to Houston and she never told me it will be an automatic withdrawal for payment. When a month went by and we didn't get our bill I called and they said they take automatic setup only. We have our phone, internet, AND cable by them. I said then cancel all three services. She said she would make an exception and charge me an extra fee for a paper bill sent to me. WHAT?? You are charging me for a bill?? So now I pay an extra amount to get a paper bill because she said they do not like accepting checks for payment. What a crock of s&^%. I hate this service. As far as I know this is the only cable service in the Conroe, Texas Loop 336 area. I am disable so all I do is look forward to certain shows. But now the shows are always interrupted with Out of Service. I called the main office like you and was switched 4 times. Finally got a work order. They came out. Said they did something outside checked the wires inside and said I was set. I don't know to this day what I was set for because It is STILL DOING THE SAME THING. I hate this company. If I had any other options I would change without even thinking about it. Even a 2 star company would be better than this piece of sh*& company.
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Review
#605184 Review #605184 is a subjective opinion of poster.
Reason of review
UNHAPPY BECAUSE OF ALL OF THE ABOVE

Internet Connection Review

Paid my bill called to reconnect and spoke to the same person kept telling me he was in California and emailed the tech here. I waited all day and no connection!! Told they were open until 7:00 but no one in the office!
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Review
#598506 Review #598506 is a subjective opinion of poster.
Reason of review
Poor customer service

Ygnition - Terrible Cable Service Review from San Diego, California

This is the worst cable supplier I have EVER known. They provided terrible service, never honored their contract, provided extremely rude telephone reps. And I mean RUDE! I have never been spoken to so disrespectfully as I have by Ygnition. I would rather sit alone, in the dark with no TV at all then do business with these people again. If I were buying a home and was told that Ygnition was the only cable service available...I would not buy that home. SERIOUSLY!
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Review
#492588 Review #492588 is a subjective opinion of poster.

Ygnition review in Phoenix, Arizona: Worst. Internet. Service. Ever.

Don't take my word for it. If you go to Speedtest.net, you can see how fast your real download and upload speeds are, not what Ygnition wants you to believe. As of this evening, my download speed was - drumroll please - 0.01 Mb/s. I have phone modems that were faster. My upload speed was 2.03 Mb/s. Also, between 1:00 PM in the afternoon to about 4:00, it grinds to a halt. I telecommute. Actually, between those times, I actually go to Starbucks and work, because I can't do it from home. When my lease is up, I am out of here, and my apartment manager knows it.
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#479207 Review #479207 is a subjective opinion of poster.

Ygnition review in Fort Worth, Texas: Nightmare from beginning to end

I had charter and thought that was bad. I had TMC and I thought THAT was bad, but then I got Ygnition (now Access Media 3). The nightmare started early on. Installation was a mess and even though I had a LIFETIME Tivo - I would have to rent one of their Tivo for a low monthly fee if I wanted to use it. I wanted a wireless setup, but they don't provide wireless routers or modems. So I went out about a bought a wireless modem/router in one. I figured, if they are going to force me to purchase something to have a wireless home, then I don't even want to rent their modem. Wrong. It worked for ONE WEEK then all the sudden went out. I could get it on by power cycling, but then after about a week I couldn't even do that. I called tech support and was told that the MAC address is blocked and that I have to buy a specific modem/router. I ask which one. They tell me. I look at my box and in my very own hand is the, "ONLY MODEM that will work for their MAC address." I tell the woman this, and she says, "then I don't know." Did I even get credited for the days my internet was out? No. I didn't. Being three weeks in, I threw the box and receipt for the modem away thinking there was no need to hold on to it. OH. And it wasn't even an "N" modem. I had to get the modem/router that was compatible with older and slower services. Then it continues. Billing was a nightmare. The billing interface (at the time) asked if I would like to keep my credit card on file. Well, since I leave it on file with Bank of America and so on I just clicked yes (so I wouldn't have to get out my card every time I paid the bill). Sure as ***, my card starts getting billing automatically. Keep in mind I didn't enroll in automatic payments. I simply wanted to keep my card on file. I call once again to ask WTF and I am told that I can't keep my card on file AND not have automatic billing. Well fine, then I'll get out my card when I need to pay. No big deal right? OUTAGE after OUTAGE after OUTAGE later - I am moving. Thank GOD, GHANDI, ALAH, ANS MOSES I don't have to deal with them anymore. So I thought. I moved out two months ago and sent them back the modem. I was smart enough this time to get tracking. Well I was supposed to mail it someplace in Fort Worth, which was really close to where I was moving. I even asked, "can I just take it there?" and was told no, that I would have to mail it. Well wouldn't ya know it, there was never anyone there to sign for it. The post office tried to redeliver TWICE and no one could sign for it. Momma didn't raise no fool. There was no way in *** I was going to mail it to them without some confirmation that they received it. After three phone calls to billing support. Each CSR said, "there was no mention on my account that it needed to be picked up." At that point they ASSURED me that they would put it on there unlike the previous CSR. Over a month later - I am being charged $180 for that modem and a WEEK ago, it returns to my house. Of course, I call and tell the NEXT CSR what all has happened and that I WANT TO HAND IT TO SOMEONE. She said, "mail it to this address in Houston." That was 3 weeks ago. Still owe them $180. I'm about to pay it just to get them to go the *** away forever.
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1 comment
Anonymous
#1034315

Having similar problems but I'm out $475 that was charged to my credit card!!

Review
#459538 Review #459538 is a subjective opinion of poster.
Loss
$300

Ygnition review in Houston, Texas: DO NOT EVER USE THIS COMPANY

Under no circumstances use this service. I will be moving to get away from this service when my lease is up. The service goes out frequently, especially the internet. When you call, you are disconnected from customer service repeatedly. I was disconnected 17 times once before I could complete the call. Technical and customer service reps do not answer questions consistently. I've talked to 3 different technicians about one problem and all 3 told me different stories. When I pointed out the inconsistencies, one hung up on me and the other 2 just stammered and said they didn't know what the problem was. One time, when I asked for someone to come out after I hadn't been able to watch TV for 4 days, I asked for them to send someone in the afternoon when I would be home. I received a call at 8:30 am the next morning from a technician trying to find my address. The reason he couldn't find it was because they were trying to send someone from Ft Worth, which is 200+ miles away. They will not credit your bill, even when you haven't been able to use the service. They consistently blame the customer for any problems. My internet was out for 4 days and they kept blaming me. It suddenly came back on, so it wasn't anything to do with me. Lately the TV has become unwatchable because of freezing, pixilating, and skips during the program. Do not get this service. If you do, you'll regret it.
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#454395 Review #454395 is a subjective opinion of poster.

Ygnition review in Hurst, Texas: Avoid at all costs!

IF YOU'RE ABOUT TO MOVE INTO AN APARTMENT THAT USES YGNITION/A3M FOR AN ISP, GO ELSEWHERE! This is the only ISP that my apartment complex offers. I was warned early on that they were a lousy ISP, but I never expected all this ***. My issues started the day I tried to sign up. Their website doesn't recognize my zip code as an area that they serve and their website is designed so that you can't view anything without a valid zip code. (Yes, even if you have them as an ISP) I signed up for internet service over the phone and I was told I would be getting a 6mpbs download speed, that's a pretty horrendous speed, but it's the "best" I could get. I moved into the apartment on a Friday and was told that they simply "couldn't do it" on Friday. I was also rudly informed that their techs don't work on weekends (BIG ISSUE FOR ANYONE THAT WORKS A NORMAL 9-5) Finally when I got the internet set up I was shown a test speed of 4.1 mbps. The technician couldn't offer me an explination for why I was getting 2mpbs less than what I was paying for. Customer service has given me no explanation, and I'm getting sick of this. Luckily I only have a 6 month lease and will be dumping these idiots for an ISP that provides 21st century speeds. Half of my work is done online and these speeds aren't even fast enough to load web pages in a timely manner. This is going to put a serious dent in my work productivity for the next 6 months. Since their customer service is impossible to get ahold of I'm taking this review and plastering it everywhere I can, and will be informing anyone who wants to move into this complex about how useless this "company" is.
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Review
#447233 Review #447233 is a subjective opinion of poster.
Loss
$200
Tags
  • a3m
  • access 3 media

I HATE YGNITION MORE THAN WORDS CAN DESCRIBE

I don't ever get statements from this piece of *** company. Not sure that is their fault as it could be the mail but it's not like they don't have my email address and phone number. I had a small past due balance. I paid the entire balance immediately after realizing I owed them. That was 26 hours ago. My service is not back on. I called today and was on hold for 50, yes 50 minutes and never got through. I called again twice. Waited 15 and 20 minutes. Never got through. Called again at 7 pm and got "the answering service". Now my Internet will be off for the entire week end. We cannot have Cox or Century Link at this condo complex. We have no choice but to use these worthless pieces of *** Next time I move, no matter how much I love the place, I will not move if ignition with a Y is the provider. Biggest JOKE in the entire U.S. How they stay in business is beyond me. THEY SUCK!!!!!!!!!!!!!!!!!
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1 comment
Anonymous
#700831

I will attempt to explain the Ygnition business model to the best of my ability and hopefully those reading will understand more about this company and why they should not be allowed to operate. They are service re-sellers, whether it be cable, internet, or phone services.

They rely on Dish Network for their signal. In each of these apartment complexes usually in the parking area you will see a small building with a couple of satellite dishes on top, this is their 'headend.' From here the signal is distributed from multiple satellite settop boxes into your apartment buildings.

For their internet service they will lease a single T1 circuit from the local phone services provider and attempt to share this one T1 circuit with 15-20 internet subscribers, which cannot be done because of the lack of bandwidth. They are paying roughly $100.00 a month for this one T1 circuit and then charging 15-20 consumers $54.00 per month per each consumer.

Do the math on that. The amount that a single Dish Network subscriber would pay is exactly what Ygnition pays for the service and then charges their subscribers three times that amount. Why do they do this and why is it not considered a monopoly?

They do this because cable is not considered a utility nor is internet service. Another cable provider could not come onto the property and use the existing cable lines because the complex actually owns the cable lines since it is not considered a utility.

There are two ways that Ygnition receives a contract with the apartment community. One way is because the property may not be considered a 'better' property and the local cable provider had discontinued their service with the complex due to either extensive damage to their lines by people stealing cable or because the complex did not pay their monthly charges.

The second way is by Ygnition offering the property a contract that actually pays the complex a monthly fee for housing their headend and then will pay per subscriber that the complex signs up. Borderline illegal but nothing that would 'stand up' in a court of law.

Ultimately you have a satellite/internet reseller paying for a service that an individual would pay for and then charging triple the cost. Most of you complain about not receiving a bill. This is standard operating procedure for Ygnition, they know they never sent a bill but rely on the consumer forgetting and then charging them a late fee.

Many of you that have their internet services have several complaints and now you know why the service is so horrible. You cannot share a single T1 circuit with 15 machines it just will not support that type of usage. Many times Ygnition will try to make you believe the issue is with your computer and not their service.

The reason that your internet services cannot be repaired is because you do not have the bandwidth you are led to believe you have. It will never work so you might as well cancel the service immediately. If you're lucky you may only be sharing that single T1 circuit with 4 or 5 other people.

Ygnition is a joke in the telecommunications industry and you will not find a single satisfied subscriber. Ygnition does not care and that is why they treat their subscribers in this manner because they know you do not have a choice but to use their service.

The best advice is to research any apartment complex you intend to move into, if they have Ygnition then scratch them off of your list because this company will never change its business model.

Review
#422062 Review #422062 is a subjective opinion of poster.

Contact Ygnition Customer Service

Website:
Mailing Address:
565 Andover Park West, Suite 201
Seattle, WA 98188
Phone:
(866) 876-3278
All Ygnition Contacts

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Ygnition Billing

I've paid on-time and EARLY for my monthly service and should be ahead by a month. -however, since they changed their software and accounting information...they continue to claim I owe for this month! -I looked at my history as well as my bank history...and I'm correct and not crazy! I am ahead by a month...yet they have not shown that and continue to claim I owe for this month! -Also, have had internet issues and been out of service for 2 weeks....their solution was putting a splitter on my cable chord to the modem! -what a joke! -Yet they still bill me $53 for "high speed" internet! -What a load of ***!
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Review
#408082 Review #408082 is a subjective opinion of poster.
Loss
$104