Ygnition Reviews and Complaints

Having similar problems but I'm out $475 that was charged to my credit card!!

I will attempt to explain the Ygnition business model to the best of my ability and hopefully those reading will understand more about this company and why they should not be allowed to operate. They are service re-sellers, whether it be cable, internet, or phone services.

They rely on Dish Network for their signal. In each of these apartment complexes usually in the parking area you will see a small building with a couple of satellite dishes on top, this is their 'headend.' From here the signal is distributed from multiple satellite settop boxes into your apartment buildings.

For their internet service they will lease a single T1 circuit from the local phone services provider and attempt to share this one T1 circuit with 15-20 internet subscribers, which cannot be done because of the lack of bandwidth. They are paying roughly $100.00 a month for this one T1 circuit and then charging 15-20 consumers $54.00 per month per each consumer.

Do the math on that. The amount that a single Dish Network subscriber would pay is exactly what Ygnition pays for the service and then charges their subscribers three times that amount. Why do they do this and why is it not considered a monopoly?

They do this because cable is not considered a utility nor is internet service. Another cable provider could not come onto the property and use the existing cable lines because the complex actually owns the cable lines since it is not considered a utility.

There are two ways that Ygnition receives a contract with the apartment community. One way is because the property may not be considered a 'better' property and the local cable provider had discontinued their service with the complex due to either extensive damage to their lines by people stealing cable or because the complex did not pay their monthly charges.

The second way is by Ygnition offering the property a contract that actually pays the complex a monthly fee for housing their headend and then will pay per subscriber that the complex signs up. Borderline illegal but nothing that would 'stand up' in a court of law.

Ultimately you have a satellite/internet reseller paying for a service that an individual would pay for and then charging triple the cost. Most of you complain about not receiving a bill. This is standard operating procedure for Ygnition, they know they never sent a bill but rely on the consumer forgetting and then charging them a late fee.

Many of you that have their internet services have several complaints and now you know why the service is so horrible. You cannot share a single T1 circuit with 15 machines it just will not support that type of usage. Many times Ygnition will try to make you believe the issue is with your computer and not their service.

The reason that your internet services cannot be repaired is because you do not have the bandwidth you are led to believe you have. It will never work so you might as well cancel the service immediately. If you're lucky you may only be sharing that single T1 circuit with 4 or 5 other people.

Ygnition is a joke in the telecommunications industry and you will not find a single satisfied subscriber. Ygnition does not care and that is why they treat their subscribers in this manner because they know you do not have a choice but to use their service.

The best advice is to research any apartment complex you intend to move into, if they have Ygnition then scratch them off of your list because this company will never change its business model.