This company is ridiculous., I got an internet connection in Providence in the Parks Community, in Texas and wasn't sent the proper equipment,so I called up to disconnect the next day I got my connection. I clearly stated I needed services for a wireless laptop only to be sent a modem and then told they don't offer those services.
The so called "professional" counselor wanted to argue with me and state he didn't see that anywhere on his paper. I then asked to speak to a Supervisor only to be told, "there wasn't a live manager" on site and someone would contact me within 24hrs. I guess they aren't aware of time either, because 3 days later and I have yet to hear from anyone.
They expect me to pay an activation fee of $29.95, and to ship the modem back at my expense to Seattle Washington. Not only does this company fall short, but so does the representatives they put on the phone lines with you. I'm contacting the BBB to get resolution.
Twice I have tried to contact someone in a Supervisory position with the same answer, "there isn't a live manager on site", at this rate, "a dead manager would probably be better".